Many internal IT teams are overloaded — constant tickets, security threats, complex systems, and limited resources make it hard to keep up. They don’t need to be replaced. They need support.
LXBlackBox’s Co-Managed IT gives your existing IT team the extra muscle, tools, and expertise they need to perform at their best — without losing control.
It’s a true partnership that elevates your IT department from reactive to strategic.
Running a business is complicated and requires your undivided attention. But how can you focus when you’re always interrupted by technical issues?
Boost IT team efficiency without hiring more staff
Strengthen cybersecurity instantly
Faster project delivery and reduced backlog
Expert support on-demand
24/7 monitoring and alerting your team can rely on
More time for strategic IT planning and innovation
LXBlackBox transforms your internal IT department into a high-performance operation — with shared power, shared control, and shared success.
An experienced vCIO will be dedicated to understand the goals of your organization, develop a strategy and guide your digital transformation.
lxblackbox has a custom process t analyze your business on 130+ points of health and develop a 3 year roadmap/budget to evolve your organization quarter over quarter.
Leverage our deep experience managing IT for leading organizations in the New York City market and learn modern best business practices.
lxblackbox acts as a bridge between your company and technical vendors. We have a network of trusted and reliable partners at your disposal for everything from telephones to websites.
✔ Strengthen Your Existing IT Team
We don’t replace your staff — we empower them with additional resources, specialized skills, and enterprise-grade tools.
✔ Shared Responsibility Model
Your team handles what they do best.
We manage the complex, time-consuming, or specialized tasks.
✔ Advanced Cybersecurity Tools
Give your IT team access to SOC-level protection, threat intelligence, AI monitoring, and incident response capabilities.
✔ Network & Infrastructure Support
We monitor, patch, secure, and optimize your network and servers while your team focuses on strategic tasks.
✔ Project & Engineering Assistance
Architecture, cloud migrations, upgrades, deployments, and high-level engineering — all handled collaboratively.
✔ Helpdesk Overflow Support
When ticket volume spikes, we handle the overflow so your team stays productive and stress-free.
✔ Enterprise Tools at SMB Pricing
Your internal IT team gets access to top-tier technology without enterprise-level costs.
We don't have fluffy dispatchers and real engineers always pick up the phone. Our founders, service director and vCIOs were real engineers that closed 1000s of tickets and know what good support looks like.
We invest in FAST computers with 4 monitors for all team members, mirror home setups and 95+ of the top tools to manage IT & cyber security at scale to give our clients a fast IT support experience.
It’s always better to stop an issue before it happens. We are extremely proactive focused and have 30+ years’ worth of IT management scripts and strategies to avoid outages and hackers from getting into our networks.
Our support is unlimited, and we have an incentive to craft the most stable network available. We work issues until they are fixed. Period.
Most tickets get touched in less than a minute from submission and we are constantly focused on fast resolutions to make you say WOW.
We have a simple feedback collection process for every ticket. Our average ticket satisfaction is 99.4% and every non-positive rating is reviewed carefully to learn how we could have done better.
All of our engineers were lovers of technology since childhood. We ask every engineer to describe their first computer during their interview process and invest heavily in them with training and mentorship which leads to virtually no team turnover.
We are not massive but not tiny. Our team is just the right size to give your company a great scalable support experience without the big call center feel.
Good communication is critical. We are constantly focusing on providing meaningful updates on tickets and projects so you are in the loop.
We have closed 1.4+ million tickets and have a wealth of experience to deal with issues. We have seen it all and cut through most issues like butter.
lxblackbox is not just a vendor but a true partner aligned for your success. We bring the right IT strategy and execute swiftly so you can scale.
We make solar easy—from consultation to installation.
550 Circle Drive East
Saskatoon, SK
S7K 0T8
